Tokyo Symphony Orchestra recognises the importance of your personal information and has established the following privacy policy.

• 1. what is personal information

  Personal information is “information that can be used to identify a specific individual” and specifically refers to any information that can be used to identify an individual customer, such as name, address, age, date of birth, telephone number, fax number, e-mail address, credit card information, etc., which is provided when you order tickets or merchandise, apply for supporters, complete a questionnaire, apply for a gift, etc.. all information that can be used to identify you as an individual.

• 2. Use of personal data

  The personal information provided by the customer will be used for the following purposes only.

  • (1) Shipping and payment of tickets.
  • (2) Sending membership cards, goods and gifts to winners, etc.
  • (3) Sending concert information and other information (including concerts organised by the Company and various related performances).
  • (4) To make necessary contact regarding concerts and to respond to customer inquiries.
  • (5) Soliciting opinions and conducting questionnaires.
  • (6) To compile and publish statistical data for the development and improvement of service content, including market research and customer analysis.
  • (7) Individually agreed purposes.

• 3. Disclosure of personal information to third parties

  We will not disclose your personal information to third parties other than our business partners and contractors unless there is a legitimate reason to do so. Where we outsource work to a third party to the extent necessary, we will ensure that the outsourced party is properly managed and supervised.

• 4. security management of personal data

  Necessary and appropriate security measures will be taken to prevent the loss, alteration or leakage of personal information provided.

• 5. Organisation, system and training

  The Company has established rules for handling personal information, clarified who is responsible for its management, and maintains a system to ensure compliance with the protection of personal information. In addition, the Company will train its employees on the protection of personal information and ensure that they are fully aware of it.

• 6. Disclosure, correction and deletion of personal information

  In the event that a customer requests the disclosure, correction or deletion of personal information provided by the customer, the identity of the customer will be properly verified and the request will be dealt with as soon as is reasonably possible.

• 7. Compliance with Laws and Regulations

  We will comply with laws, regulations and other standards relating to the protection of your personal information and will continually review and improve the content of this policy.